Privacy Policy

1. Definition of Personal Information

“Personal information” refers to information as defined by applicable laws, including any data that can identify a living individual such as name, date of birth, address, telephone number, contact details, facial images, fingerprints, voice data, and health insurance numbers.

2. How We Collect Personal Information

We may ask users to provide personal information such as name, date of birth, address, phone number, and email address when using our services or making inquiries.

We may also collect records containing personal information, including transaction or payment data, from our affiliates (e.g., information providers, advertisers, and ad networks).

3. Purpose of Collecting and Using Personal Information

We collect and use personal information for the following purposes:

• To provide and operate our services
• To respond to inquiries from users (including identity verification)
• To send information about new features, updates, campaigns, or other services
• To contact users when necessary for maintenance or important notices
• To bill users for paid services
• For purposes incidental to the above

4. Change of Purpose of Use

We may change the purpose of use, as long as the new purpose is reasonably related to the original purpose.
Changes will be announced through appropriate means such as website updates or user notifications.

5. Disclosure to Third Parties

We will not provide personal information to third parties without the user’s prior consent, except where required or permitted by law.

However, personal information may be shared without consent under the following conditions:

• When it is necessary to protect life, body, or property and obtaining consent is difficult
• When there is a special need to improve public health or promote child development, and consent is difficult to obtain
• When cooperating with government agencies where obtaining consent would interfere with legal processes
• When the following conditions are met and properly disclosed:
  • Purpose of use includes provision to third parties
  • Data items to be shared
  • Means of sharing
  • Procedure to request suspension of sharing

The following are not considered third-party provisions:

• When data is outsourced within necessary scope
• When data is transferred due to business succession (e.g., mergers)
• When shared use is disclosed in advance, including:
  • Purpose, scope of parties, and responsible entity

6. Disclosure of Personal Information

Upon request from the user, we will disclose their personal information without delay. However, disclosure may be withheld if it falls under any of the following:

• If it may harm the rights or safety of the user or third parties
• If it significantly interferes with our business operations
• If it violates any law or regulation

A fee of ¥10,000 will be charged per request.
Non-personal data such as behavioral logs or statistical data will not be disclosed.

7. Correction and Deletion of Personal Information

If a user finds that their stored personal information is inaccurate, they may request correction, addition, or deletion.

If we find such a request to be valid, we will make the necessary changes and inform the user accordingly.

8. Suspension of Use of Personal Information

If a user requests suspension or deletion of their personal information due to inappropriate use or illegal acquisition, we will conduct necessary investigations and act accordingly.

If the suspension would involve excessive cost or be technically difficult, we will take alternative action to protect user rights where feasible.

9. Cookie Policy

What is a Cookie?

Cookies are files stored on the user’s device (PC, smartphone, etc.) that save browsing information.
They may be set by our site (first-party cookies) or by third-party services we work with.

Purpose of Use
We use cookies to improve user experience (e.g., eliminating repetitive inputs)
and analyze usage to improve our service quality and website performance.

Analytics Tools
We use Google Analytics and Google Search Console to track site traffic and user behavior.
These tools collect anonymous data and do not identify individuals.

See Google’s Privacy Policy.

Cookies may also be used for behavioral targeting by ad networks.

How to Disable Cookies
You may disable cookies in your browser settings.
Note that some services may be limited if cookies are disabled.

For third-party cookies, please refer to the respective provider’s opt-out instructions.

10. Changes to This Policy

We may revise this Privacy Policy without prior notice.
Unless otherwise specified, the revised policy becomes effective upon publication on this website.

11. Contact Information

For inquiries regarding this policy, please contact us at the following address or via our contact form:
Company: Personal Doctor Inc.
Department: Operations Office – Personal Information Officer
Address: 3-17-22 Modern Form Nishi-Azabu 2F, Minato-ku, Tokyo 106-0031, Japan